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DoorDash AI Powered Contact Center – Enhancing Self Service Support with Generative AI
Mike MirOverview: DoorDash partnered with Amazon Web Services (AWS) to build a generative AI-enabled self-service contact center to improve support for Consumers, Merchants, and Dashers. The goal was to reduce reliance on live agents, shorten response...
Assembly Software – NeosAI: AI-Enhanced Legal Workflow Automation
Mike MirOverview: Assembly Software developed “NeosAI,” a generative AI-enabled legal assistant embedded into its legal case management platform to automate repetitive, time-intensive tasks that law firms face. The solution addresses challenges around manual data entry, document...
Global Travel Collection Atlas – AI-powered travel planning platform
Mike MirOverview: Global Travel Collection (GTC), a luxury and corporate travel advisory network, developed Atlas, a generative AI-powered platform to streamline complex trip planning. Traditionally, advisors spent six to eight hours per itinerary manually searching across...
Astra Tech – Voice Driven Fintech UX with Azure AI Foundry
Mike MirOverview: Astra Tech, a UAE-based technology group and operator of the botim app, integrated Microsoft’s Azure AI Foundry Voice Live API to transform its communication and fintech platform into a voice-first user experience. The goal...
SK Telecom A.(A-Dot) – AI agent orchestration for personalized telecom services
Mike MirOverview: SK Telecom, a leading South Korean telecom operator, enhanced its A.(A-Dot) personal AI assistant by deploying multi-agent AI workflows using Microsoft Foundry (formerly Azure AI Foundry). The solution orchestrates specialized AI agents to deliver...
Exelon – Autonomous Drone & AI-Powered Grid Inspection with NVIDIA and Deloitte
Mike MirOverview: Exelon partnered with Deloitte and NVIDIA to develop OptoAI, an autonomous drone inspection solution that uses AI and edge computing to enhance grid infrastructure inspection. The system aims to replace manual and pilot-guided drone...
Linker Vision – Vision AI for Smarter City Operations
Mike MirOverview: Linker Vision delivers a vision AI platform designed to transform urban city operations by applying advanced computer vision, vision-language models (VLMs), and digital twin simulations to real-time urban data. The solution addresses the challenge...
Lowe’s Enhances Customer Experience With Generative AI and Digital Twins
Mike MirOverview: Lowe’s Home Improvement, a major U.S. retailer with over 1,750 stores and 300,000 associates, has undertaken a comprehensive AI-driven transformation to modernize its retail operations and elevate both customer and associate experiences. Leveraging NVIDIA...
TotalEnergies – Enterprise wide AI empowerment with Copilot and Autonomous Agents
Mike MirOverview: TotalEnergies, a global energy company operating in nearly 120 countries, is advancing its digital transformation by integrating generative AI across its workforce and critical business functions. Partnering with Microsoft, the company deployed Microsoft 365...